Welcome to Albion Online, a living, player-driven fantasy world where your actions shape your destiny. To maintain transparency and fairness across our global player base, we’ve established the following Refund Policy, which outlines the conditions under which refund requests may be considered and the limitations of digital transactions within the game. 1. General Policy Statement All purchases made in Albion Online—including but not limited to Gold, Premium Membership, Vanity Skins, Founder or Starter Packs, and any promotional items—are considered non-refundable once the transaction has been completed and the digital content has been delivered to the account. Purchasing digital goods constitutes immediate consumption of the service and content provided. 2. Situations Eligible for Refund Review Refund requests may be reviewed under specific, exceptional circumstances, including: Unauthorized purchases made without the account holder’s consent (e.g., stolen credentials). Duplicate transactions caused by technical error or billing system faults. Non-delivery of purchased items, despite successful payment and confirmation. Severe technical issues preventing access to the game or purchased content, which could not be resolved through the support process. All refund eligibility is determined case-by-case by our support team. 3. Refund Request Process If you believe your situation qualifies for a refund, you must: Submit a support ticket through the official Albion Online Help Center. Include your character name, account email, transaction ID, purchase date, and a detailed explanation. Attach any proof of purchase (e.g., payment receipt, screenshots of error messages, billing confirmation). Incomplete or vague requests may result in delays or denial. 4. Platform-Specific Limitations If your purchase was made through a third-party platform such as Steam, Google Play, or Apple App Store, then the refund must be requested through that platform’s support system and is subject to their individual refund policies. We are not authorized to override or issue refunds on behalf of external platforms. 5. Non-Refundable Situations The following situations are not eligible for refunds under any circumstances: Dissatisfaction with gameplay mechanics, combat balance, or content progression. Accidental purchases made by the account holder. Unused digital items or currency. Purchases made during limited-time events or sales that are no longer active. Missed opportunities, rank losses, or in-game deaths. Connectivity issues, account bans, or hardware incompatibility. 6. Abuse Prevention To protect the integrity of our system: Players attempting to exploit the refund process may have their accounts flagged. Repeat or fraudulent refund attempts may lead to item removal, account suspension, or bans. Content received through reversed transactions will be revoked without warning. We reserve the right to deny future support or refund requests in such cases. 7. Refunds and In-Game Economy Given that Albion Online operates a fully player-driven economy, all in-game items and currency have real impact. Therefore, any refunded transaction resulting in item loss or gold removal cannot be compensated in alternate ways. Players are responsible for managing their resources carefully. 8. Processing Time Approved refunds may take between 3–10 business days, depending on your payment method and financial institution. Refunds are issued only to the original payment source. Approval of one refund does not imply or guarantee future refunds will be granted. 9. Support Comes First Before requesting a refund, we encourage players to reach out to our support team. Most issues, including missing purchases or content errors, can be resolved quickly without the need for a reversal. 10. Policy Updates This policy is subject to revision at any time. Continued use of Albion Online following any changes implies acceptance of the most current version of the Refund Policy.